FAQ

Frequently Asked Questions

Find quick answers to common questions about Millivan Supplies. Click on any question to expand the answer.

🚚 Do you really offer free worldwide shipping?

Yes! We offer completely FREE worldwide shipping on all orders, no matter the size or destination. There are no minimum order requirements and no hidden fees. Shipping typically takes 20-30 business days, though many orders arrive much earlier (3-15 days) depending on your location and carrier efficiency.

📦 How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on the carrier's website. If you don't receive tracking information within 2-3 business days of ordering, please contact us at Support@millivansupplies.com or WhatsApp +254704549713.

🔄 What is your return/refund policy?

We offer a 30-day return policy. Items must be in the same condition as received - unworn, unused, with tags and original packaging. To start a return:

  • Contact us at Support@millivansupplies.com
  • Include your order number and reason for return
  • We'll provide return instructions and shipping label
  • Refunds are processed within 10 business days after we receive the item

💳 What payment methods do you accept?

We accept multiple payment methods to make shopping convenient for customers worldwide:

💳 International Credit Cards

  • Visa
  • Mastercard
  • American Express

📱 Mobile Money (Africa)

  • M-PESA (Kenya)
  • MTN Mobile Money
  • AirtelTigo Money

🌍 Online Payment Platforms

  • Ozow (South Africa)
  • Paystack Checkout

All payments are processed securely with industry-standard encryption.

🌍 Which countries do you ship to?

We ship to all countries worldwide with free shipping! However, please note:

  • We cannot ship to P.O. boxes
  • Some products may have restrictions to certain countries due to customs regulations
  • International customers are responsible for any customs fees, duties, or taxes imposed by their government
  • These fees are not included in your purchase price

⏰ How long does processing take?

Orders are processed within 1-2 business days after payment confirmation. Business days are Monday through Friday, excluding public holidays. Orders placed after 2 PM may be processed the following business day.

📞 How can I contact customer support?

We offer multiple ways to reach our 24/7 support team:

  • WhatsApp: +254704549713 (Instant response)
  • Email: Support@millivansupplies.com (2-4 hour response)
  • Phone: +254704549713 (Immediate)

Our team is available around the clock to help with any questions or concerns.

Still Have Questions?

Our friendly support team is here to help 24/7!