Cancellation Policy

Some items in our store may be offered to you as a subscription, a pre-order, or try-before-you-buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription, you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely, and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription, you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory.
We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order that has not yet been fulfilled.
If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund.
See our returns policy for more details on returns and refunds.

Try Before You Buy

When you purchase a try-before-you-buy item, we authorize your payment method before fulfilling the order.
You will have a certain amount of time to decide if you want to keep the item.
Once the period has passed, if you have not returned the item, we will charge your payment method for the full amount.
If you decide not to keep the item, please return it within the specified timeframe to avoid being charged.

How to Cancel or Modify

To cancel or modify any of these special purchase types:

Check your order confirmation email for direct links to manage your order
Contact our customer service team at Support@millivansupplies.com
WhatsApp us at +254704549713 (Available 24/7)

Important Notes

Cancellation policies may vary depending on the specific product and service type
Some items may have specific cancellation deadlines
Refund processing times may vary based on your payment method
For detailed information about returns and refunds, please refer to our Return and Refund Policy