Frequently Asked Questions

Frequently Asked Questions

Find quick answers to common questions about Millivan Supplies. Click on any question to expand the answer.

🚚 Do you really offer free worldwide shipping?

Yes! We offer completely FREE worldwide shipping on all orders, no matter the size or destination. There are no minimum order requirements and no hidden fees. Shipping typically takes 20-30 business days, though many orders arrive much earlier (3-15 days) depending on your location and carrier efficiency.

📦 How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on the carrier's website. If you don't receive tracking information within 2-3 business days of ordering, please contact us at Support@millivansupplies.com or use our live chat.

🌍 Which countries do you ship to?

We ship to all countries worldwide with free shipping! However, please note:

  • We cannot ship to P.O. boxes
  • Some products may have restrictions to certain countries due to customs regulations
  • International customers are responsible for any customs fees, duties, or taxes imposed by their government
  • These fees are not included in your purchase price

⏰ How long does processing take?

Orders are processed within 1-2 business days after payment confirmation. Business days are Monday through Friday, excluding public holidays. Orders placed after 2 PM EAT may be processed the following business day.

🔄 What is your return/refund policy?

We offer a 30-day return policy. Items must be in the same condition as received - unworn, unused, with tags and original packaging. To start a return:

  • Contact us at Support@millivansupplies.com or via live chat
  • Include your order number and reason for return
  • We'll provide return instructions and shipping label
  • Refunds are processed within 10 business days after we receive the item

🔄 Can I exchange an item?

Yes! If you need a different size or color, we're happy to help with exchanges. Contact us at Support@millivansupplies.com with your order number and what you'd like to exchange. We'll guide you through the process.

💳 What payment methods do you accept?

We accept all major payment methods including:

  • Credit Cards (Visa, Mastercard, American Express)
  • Debit Cards
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

All payments are processed securely with SSL encryption.

🔒 Is my personal information secure?

Absolutely! We take your privacy and security seriously:

  • All data is encrypted with SSL certificates
  • We never store your payment information
  • Your personal details are protected according to our Privacy Policy
  • We never share your information with third parties without consent

📏 How do I know what size to order?

Each product page includes detailed size charts and measurements. If you're unsure about sizing:

  • Check the size guide on the product page
  • Contact us via live chat for personalized sizing advice
  • Remember our 30-day return policy if the size doesn't fit
  • Many customers find our sizes run true to standard measurements

💰 Do you offer bulk discounts?

Yes! We offer special pricing for bulk orders and wholesale customers. For bulk inquiries:

  • Contact us at Support@millivansupplies.com
  • Include details about quantity and products you're interested in
  • Our team will provide custom pricing
  • We work with businesses, resellers, and large quantity buyers

🚫 What if my package is lost or damaged?

We've got you covered! If your package is lost or arrives damaged:

  • Contact us within 48 hours of expected delivery (for lost packages)
  • Contact us within 24 hours of delivery (for damaged items)
  • Take photos of any damage
  • We'll work with the carrier to resolve the issue
  • We'll send a replacement or provide a full refund

🔄 Can I change or cancel my order?

Order changes depend on processing status:

  • Before processing: Contact us immediately via live chat or email and we can modify or cancel your order
  • After processing: We cannot change orders, but you can return items once received
  • Contact us ASAP: Use live chat (instant) or email Support@millivansupplies.com

The sooner you contact us, the better chance we have to help!

💬 How can I contact customer support?

We offer multiple ways to reach our support team:

  • Live Chat: Click the chat button (bottom right) for instant help 24/7
  • Email: Support@millivansupplies.com (Response within 2-4 hours)

Our team is dedicated to helping you with any questions or concerns!

Still Have Questions?

Our friendly support team is here to help!

📧 Email Us