About these terms

This website is operated by Millivan Supplies. Throughout the site, the terms “we”, “us” and “our” refer to Millivan Supplies. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

Online store terms

• By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence
• You may not use our products for any illegal or unauthorised purpose
• We ask that you use our website responsibly and refrain from any activity that could compromise the security or integrity of our platform or that of other users
• A breach or violation of any of the Terms will result in immediate termination of your services

General conditions

• Millivan Supplies welcomes every customer with respect. We reserve the right to decline service in cases where our community standards or these terms are not upheld
• Your content (not including credit card information) may be transferred unencrypted. Credit card information is always encrypted during transfer — your payment security is our priority
• The content, design, and materials on this site are the intellectual property of Millivan Supplies. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the service without our express written permission

Accuracy of information

We are committed to keeping the information on this site accurate, complete, and up to date. Every product description, price, and policy is reviewed and maintained to the highest standard we can uphold.

From time to time, details may be updated to reflect changes in our collections, pricing, or policies. If you ever spot something that does not look right, please contact us at Support@millivansupplies.com and we will address it promptly.

Modifications to service and prices

• Prices for our products are subject to change — we will always aim to reflect fair market value and communicate significant changes wherever possible
• We are continuously improving our website and services to serve you better. From time to time, updates or changes may be made — we will always aim to communicate significant changes in advance wherever possible
• In the event of any changes to our pricing, services, or availability, we will do our best to keep you informed. We are not liable for losses arising from circumstances beyond our reasonable control

Products or services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return & Refund Policy.

• We photograph and describe every product with care, though exact colours may vary slightly depending on your screen settings
• We reserve the right to limit sales to any person, geographic region, or jurisdiction
• We reserve the right to limit quantities of any products or services we offer
• All product descriptions and pricing are subject to change at any time without notice

Billing and account information

We process every order with care. In rare cases, we may need to limit, adjust, or cancel an order — for example, if a product becomes unavailable or if there is an issue with the order details. If this happens, we will do our best to notify you promptly using the email address provided at the time of purchase.

To ensure smooth processing, please provide accurate and up-to-date account and payment information. Keeping your details current helps us deliver your order without delay and reach you if needed.

Third-party links

Our site may occasionally include links to third-party websites for your convenience. These sites are independent of Millivan Supplies and operate under their own terms and policies. We encourage you to review the terms of any third-party site you visit, as we are not responsible for their content, accuracy, or practices.

User comments and feedback

We genuinely value your feedback — it helps us grow and serve you better. When you share ideas, suggestions, or comments with us, you give us permission to use that input to improve our products and services. We will never misuse your feedback, and your personal details remain protected under our Privacy Policy.

Personal information

Your personal information is handled with the utmost care and respect. How we collect, use, and protect your data is fully explained in our Privacy Policy.

Prohibited uses

To protect our community and the integrity of our platform, the following uses of our site are strictly prohibited:

• Any unlawful purpose or violation of international, federal, or local regulations
• Infringing upon our intellectual property rights or those of others
• Harassing, abusing, insulting, or discriminating against any person
• Submitting false or misleading information
• Any activity that could compromise the security or integrity of our platform or other users
• Collecting or tracking the personal information of others without consent
• Spamming, phishing, or scraping our platform

Our service commitment

We work hard to ensure our website and services are reliable, secure, and available at all times. While we strive for a seamless experience, no online platform can guarantee uninterrupted service at all times. We appreciate your understanding and encourage you to contact us immediately if you ever experience an issue — we will resolve it as quickly as possible.

Limitation of liability

Millivan Supplies is committed to delivering quality products and a trustworthy shopping experience. In the unlikely event of an issue arising from your use of our service, our liability is limited to the value of the transaction in question. We are not liable for indirect, incidental, or consequential losses beyond our reasonable control.

Indemnification

By using our site, you agree to take responsibility for any claims or damages that arise from your own actions, including any breach of these Terms of Service or violation of applicable law. This protects both you and Millivan Supplies and ensures a fair and respectful environment for all.

Termination

These Terms of Service remain in effect for as long as you use our website and services. You may stop using our services at any time. We reserve the right to suspend access in cases where these terms are seriously or repeatedly violated, and we will always aim to handle such situations fairly and transparently.

Governing law

These Terms of Service are governed by the laws of Kenya and are consistent with internationally recognised standards of consumer protection. As a global brand, we are committed to upholding the rights of our customers wherever they are in the world.

Changes to terms

As our business grows and evolves, we may update these terms from time to time to reflect new practices, legal requirements, or improvements to our service. We will always post the latest version on this page. Your continued use of our website after any update means you accept the revised terms.