Privacy Policy
Privacy
Policy
We believe privacy is a right, not a privilege. This policy explains clearly and honestly how we collect, use, and protect your personal information.
Overview
About this policy
Millivan Supplies operates this store and website to provide you with a curated, premium shopping experience. This Privacy Policy describes clearly and honestly how we collect, use, and protect your personal information when you visit our site or make a purchase.
By using our services, you acknowledge that you have read and understood this Privacy Policy. If you have any questions at any time, please reach out to us at Support@millivansupplies.com — we are happy to help.
Personal Information We Collect
What we collect and why
We only collect information that is necessary to provide you with a great shopping experience. Here is what that includes:
Contact Details
Name, billing and shipping address, phone number, and email address — to process and deliver your orders.
Payment Information
Payment card details are processed securely and encrypted. We never store your full card number.
Account Information
Username, password, and preferences — to personalise your experience and keep your account secure.
Transaction History
Items you view, purchase, return, or exchange — to manage your orders and improve our service.
Device & Usage Data
Browser type, IP address, and how you interact with our site — to improve performance and security.
Communications
Messages you send us via email or support — to respond to your enquiries and improve our service.
Where We Get Your Information
Information sources
- Directly from you — when you create an account, make a purchase, or contact us
- Automatically — through your device when you browse our website
- Trusted service providers — who help us process payments, fulfil orders, and deliver packages
- Partners or third parties — only where permitted by law and relevant to your experience
How We Use Your Information
What your data helps us do
- Process and fulfil your orders — payments, shipping, and delivery confirmations
- Personalise your experience — product recommendations and account preferences
- Send relevant communications — order updates, and promotional emails you have opted into
- Protect your account — fraud detection, authentication, and platform security
- Provide customer support — responding to your questions and resolving issues
- Meet legal obligations — complying with applicable laws and regulations
💡 We will never sell your personal information to third parties. Your data is used solely to serve you better.
How We Share Your Information
Who we share with and why
We share your information only where necessary and always with your interests in mind:
- Trusted service providers — payment processors, shipping partners, and customer support tools who operate under strict confidentiality agreements
- Marketing partners — only to show you relevant content based on your preferences, and only where you have consented
- Third parties you direct us to — when you explicitly request or consent to sharing
- Legal authorities — only when required by law or to protect the rights and safety of our customers and business
Your Rights & Choices
You are in control
Depending on where you live, you have the following rights over your personal information. We will always honour these promptly and without discrimination:
Right to Access
Request a copy of the personal information we hold about you.
Right to Delete
Request that we delete your personal information from our records.
Right to Correct
Request that we correct any inaccurate information we hold about you.
Right to Opt-Out
Opt out of marketing communications or targeted advertising at any time.
💡 To exercise any of these rights, simply email us at Support@millivansupplies.com. We will respond promptly and never penalise you for making a request.
Security, Children & International Transfers
How we protect your data
We take the security of your personal information seriously. We implement industry-standard security measures including encryption, secure servers, and access controls to protect your data. Your payment information is always encrypted during transfer and we never store full card details.
We retain your personal information only for as long as necessary to provide our services, meet legal obligations, and resolve any disputes.
Children’s privacy
Our services are designed for adults and are not intended for children. We do not knowingly collect personal information from anyone under the age of majority. If you believe a child has provided us with their information, please contact us immediately at Support@millivansupplies.com and we will remove it promptly.
International data transfers
As an international brand serving customers worldwide, your personal information may be stored or processed outside your country of residence. Where this occurs, we ensure appropriate safeguards are in place — including recognised transfer mechanisms such as Standard Contractual Clauses — to protect your data to the same standard regardless of location.
Policy Updates
When this policy changes
As our business evolves, we may update this Privacy Policy from time to time to reflect new practices or legal requirements. When we do, we will post the revised version on this page. We encourage you to review this policy periodically so you are always informed about how we protect your data.
💡 This Privacy Policy was last updated and is effective as of the date published on this page. Questions? Email us at Support@millivansupplies.com.
Questions about
your privacy?
Our team is available 24/7. Reach out and we will respond within hours — not days.